dhk8's Privacy Policy
Your personal information is completely safe with us. We protect your privacy through SSL encryption and strict data security measures.
Introduction and Scope
dhk8 ("we", "us", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. When you visit our website dhk8.cam, register an account, or use any of our services, you agree to the terms described in this privacy policy.
This privacy policy explains what information we collect, how we use it, who we share it with, and what steps we take to protect your information. We believe your privacy is a fundamental right and protecting it is our highest priority.
Information We Collect
We collect various types of information to provide our services, manage your account, and ensure security. This information falls into three main categories:
Personal Identification Information
Information you provide when registering an account:
- Full name and date of birth
- Email address
- National ID number (for age verification)
- Mobile number (for bKash / Nagad verification)
- Payment account details (for transactions only)
Technical Information
Information collected automatically when you use our site:
- IP address and device information
- Browser type and version
- Cookie and session data
- Login time and location
- Page visits and navigation history
Gaming Activity Information
Information related to your gaming activity:
- Bet history and amounts
- Win and loss records
- Deposit and withdrawal history
- Bonus usage details
- Preferred games and categories
Purpose of Using Information
We use the information we collect only for the following legitimate purposes. We never misuse your information or use it for unauthorised purposes:
Service Delivery and Operations
Your information is essential for keeping your account active, processing transactions, running gaming services, and providing bonuses and rewards. Payment details are used to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
Security and Fraud Prevention
We use technical and identification information to protect your account from unauthorised access, detect fraudulent activity, and prevent money laundering.
Customer Support and Communication
Your contact information is used to resolve your complaints and queries quickly, send important updates, and provide 24/7 live chat support in Bengali.
Service Improvement and Analysis
Anonymous analytical data is used to improve our platform, develop new features, and make your gaming experience more enjoyable.
Responsible Gaming Assurance
Gaming history is used to monitor your gaming behaviour, identify potentially problematic patterns, and provide timely support.
Age and Identity Verification
Under Bangladesh regulations, only those aged 21 or above may use our platform. Identification information is verified to confirm your age.
Information Disclosure and Sharing
We never sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with technology companies, payment processors (such as bKash, Nagad, Rocket, Upay), and cybersecurity providers that support our platform's operations. These partners are contractually bound to comply with our privacy policy.
Legal Obligations
We are required to disclose information when mandated by Bangladesh law or a judicial order. Information may be shared with competent authorities investigating money laundering, fraud, or other criminal activity.
In the Event of Business Changes
In the event of any acquisition, merger, or restructuring of our business, your information may be transferred to the new entity. You will be notified in advance and this privacy policy will continue to apply in the same manner.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.
Essential Cookies
These cookies are required for the core functionality of the site. They are used to maintain login sessions, verify security, and save language preferences. Disabling these cookies will prevent the site from working properly.
Analytical Cookies
These cookies are used to understand how users interact with our site. The data collected is anonymous and helps improve the quality of the site.
Functional Cookies
These cookies are used to remember your preferences, such as language selection and game settings. They ensure a personalised experience for you.
Cookie Controls
You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may limit some functionality of the site.
Data Security Measures
We use industry-standard security technologies to protect your information. Our security framework is structured in the following layers:
SSL Encryption
All data transfers are secured through 256-bit SSL/TLS encryption, keeping your information safe during transmission.
Firewall and DDoS Protection
Advanced firewalls and DDoS prevention systems protect our servers from cyber attacks.
Two-Factor Authentication
Two-factor authentication (2FA) is available for added security on your account.
Your Rights and Controls
You have certain important rights over your personal information. We respect these rights and are ready to respond to any request:
Right to Access Information
You can find out at any time what information we hold about you. After a request, we will provide a complete data report within the specified time.
Right to Correct Information
If there is any error in your personal information, you can request a correction. This change can be made through account settings or via live chat.
Right to Delete Information
After closing your account, you can request the deletion of certain information. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted. Our support team will review this request.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Active Account Information
All information is retained for as long as your account remains active. This information is necessary for service delivery, security, and customer support.
Closed Account Information
After account closure, some information may be retained for a specified period in accordance with legal, regulatory, and financial record-keeping requirements. Once that period has passed, the information is securely deleted.
Suspicious Activity Information
Information related to investigations of fraud or other criminal activity is retained for as long as legally required. This may be needed in future legal proceedings.
Minor Protection
Age verification is mandatory during our registration process. If we become aware that a minor has used our services, that account will be closed immediately and all associated information will be deleted.
A request to parents and guardians — if you believe your minor child has accessed our platform, please contact us without delay. We will act quickly.
Policy Changes and Updates
dhk8 reserves the right to update this privacy policy from time to time. Changes will be communicated to you in the following ways:
- An updated version will be published on this page with the date of the change.
- For significant changes, a notification will be sent to your registered email.
- Continuing to use the platform after a change is made will be considered acceptance of the new policy.
- If you do not agree to the revised policy, you may contact our support to close your account.
We recommend that you review this page regularly to stay informed about the latest privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our data protection team will review your request as quickly as possible.
Data Protection Requests
For requests to access, correct, or delete information, please write from your registered email address so we can verify your identity.